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We are located in Sarnia, Ontario. All our work on bikes are done right here in Sarnia. They are not sent away for repair. To Contact us: Mark Cassidy - mcass@sarniaebikes.com (Business Owner, Sales, Repair) (519)383-2429 Jeff Lacroix - jlacroix@sarniaebikes.com (Sales Manager, Website Owner/Designer) (519)381-5150 General Bike questions email questions@sarniaebikes.com We will do our best to help you out with any questions.